Terms of Service

Acceptance of Terms

These Terms apply to everyone who visits our website or engages our services. Please read them before you proceed.

By accessing or using the AI Consultants website at [your-domain].com ("Website") or by engaging any of our AI consulting, development, or automation services ("Services"), you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated into these Terms by reference.

If you are using our Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such cases, "you" refers to both you as an individual and the entity you represent.

These Terms were last updated in January 2025 and supersede all previous versions.

Our Services

AI Consultants provides AI consulting and development services. The specific scope, deliverables, and terms of each engagement are agreed in a separate written agreement.

AI Consultants provides the following categories of services to business clients:

• AI Automation Services — Design and build of intelligent automation solutions for business processes
• Agentic AI Services — Development of autonomous AI agents and multi-step workflow orchestration systems
• AI SaaS App Development — Full-stack development of AI-powered software-as-a-service applications
• AI / LLM Integration Services — Integration of large language model capabilities into existing applications and workflows
• Retrieval Augmented Generation (RAG) Services — Design and build of RAG pipelines connecting knowledge bases to LLMs
• No-Code / Low-Code Automation — Workflow automation using platforms including n8n, Make.com, Airtable, and Go High Level

The specific scope, deliverables, timeline, and commercial terms of each client engagement are set out in a separate Statement of Work, Proposal, or Service Agreement ("Client Agreement"). In the event of any conflict between these Terms and a Client Agreement, the Client Agreement shall take precedence.

Website Use

Our website is provided for informational purposes. Please use it responsibly and in accordance with these Terms.

Permitted Use

You may use our Website for lawful purposes only. You are permitted to:

• Browse and access content for informational purposes
• Submit enquiries through our contact form
• Share links to our content with appropriate attribution
• Download materials we make available for download

Prohibited Use

You must not use our Website to:

• Violate any applicable law, regulation, or third-party rights
• Transmit any harmful, offensive, or unlawful content
• Attempt to gain unauthorised access to our systems or data
• Use automated tools to scrape, crawl, or harvest content without our prior written consent
• Impersonate AI Consultants or any of our team members
• Introduce viruses, malware, or other malicious code
• Interfere with the proper functioning of the Website

We reserve the right to suspend or terminate your access to the Website if you breach these prohibited use provisions.

Website Availability

We aim to keep our Website available at all times but do not guarantee uninterrupted access. We may suspend, withdraw, or restrict access to the Website for business, operational, or technical reasons without notice.

Intellectual Property

All content on our website belongs to AI Consultants unless otherwise stated. Respect our intellectual property as we respect yours.

Our Intellectual Property

All content on the AI Consultants Website — including text, graphics, logos, images, code, case studies, and blog posts — is the intellectual property of AI Consultants or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

Client Work Product

Unless expressly agreed otherwise in a Client Agreement, all intellectual property rights in work product, code, designs, and deliverables created by AI Consultants during a client engagement shall be assigned to the client upon receipt of full payment.

AI Consultants retains the right to:

• Use general knowledge, skills, and experience gained during an engagement in future work for other clients
• Retain and use generic, reusable components, frameworks, and tooling that are not specific to the client's business
• Reference the existence of the engagement (but not confidential details) in our portfolio with client consent

Third-Party Intellectual Property

Our Services may incorporate or recommend third-party tools, platforms, APIs, and software. The intellectual property rights in such third-party components remain with their respective owners. Your use of such components is subject to the relevant third-party terms and licences.

Client Engagements & Contracts

All client work is governed by a written Client Agreement. These Terms apply to our website and general relationship; the Client Agreement governs the specifics of delivery.

Client Agreements

All client engagements are governed by a written Client Agreement (which may be a Proposal, Statement of Work, or Service Agreement) that sets out:

• The specific scope of services and deliverables
• The project timeline and milestones
• Commercial terms and payment schedule
• Intellectual property ownership arrangements
• Confidentiality obligations
• Acceptance criteria for deliverables

No work will commence until a Client Agreement has been executed by both parties.

Scope Changes

Any changes to the agreed scope of work must be documented in writing and agreed by both parties before work on the change commences. Additional scope may result in additional fees and timeline adjustments, which will be agreed in writing before implementation.

Client Responsibilities

Clients are responsible for:

• Providing timely access to information, systems, and personnel required for us to deliver the agreed services
• Reviewing and providing feedback on deliverables within agreed timeframes
• Ensuring the accuracy and completeness of information provided to us
• Obtaining any necessary third-party consents or licences required for the engagement

Delays caused by failure to fulfil client responsibilities may affect timelines and are not the responsibility of AI Consultants.

Payment Terms

Payment terms are agreed in each Client Agreement. These general terms apply where no specific terms are stated.

Unless otherwise agreed in a Client Agreement:

• Invoices are payable within 14 days of the invoice date
• Project-based engagements are typically invoiced with an upfront deposit and milestone-based payments as agreed
• Retainer and monthly engagements are invoiced monthly in advance
• Late payments may incur interest at 8% above the Bank of England base rate per the Late Payment of Commercial Debts (Interest) Act 1998
• All prices are quoted exclusive of VAT unless stated otherwise. VAT will be added at the prevailing rate where applicable
• We reserve the right to suspend work if invoices remain unpaid beyond the agreed payment terms

Confidentiality

We treat all client information as confidential. We expect the same in return where we share our methods and approaches.

Both parties acknowledge that during the course of an engagement, each may receive access to confidential information belonging to the other party. Each party agrees to:

• Keep all confidential information strictly confidential
• Use confidential information only for the purpose of the engagement
• Not disclose confidential information to any third party without the prior written consent of the disclosing party
• Apply at least the same standard of care to protect the other party's confidential information as it applies to its own confidential information

Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party prior to disclosure, or is required to be disclosed by law.

Client-specific confidentiality terms are typically addressed in more detail in the Client Agreement.

Limitation of Liability

We work hard to deliver excellent outcomes but must limit our liability to what is reasonable and insurable.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable UK law

Disclaimer of Warranties

Our Website and the information it contains are provided "as is" and "as available" without any warranty of any kind, express or implied. We make no representations or warranties regarding:

• The accuracy, completeness, or currency of Website content
• The availability or uninterrupted operation of the Website
• That the Website will be free from errors or malicious code
• That any AI outputs or recommendations will be accurate, complete, or suitable for any particular purpose

AI and machine learning outputs are probabilistic in nature and may contain errors. Clients are responsible for reviewing, validating, and making their own decisions about AI-generated outputs before acting on them. AI Consultants does not warrant that any AI system we build will be error-free or that its outputs will always be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless AI Consultants and its directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms
• Your use of our Website in a manner that violates applicable law
• Any content or data you provide to us that infringes any third-party intellectual property right or violates any law
• Your misuse of any AI systems, outputs, or recommendations we provide

Termination

Website Access

We reserve the right to suspend or terminate your access to our Website at any time and for any reason without notice, including if we believe you have breached these Terms.

Client Engagements

Termination rights for client engagements — including notice periods, payment obligations on termination, and treatment of work in progress — are governed by the relevant Client Agreement.

Where no specific termination provisions are agreed, either party may terminate a monthly retainer engagement by giving 30 days' written notice. Project-based engagements may only be terminated in accordance with the terms set out in the applicable Client Agreement.

On termination, each party shall promptly return or destroy the other party's confidential information as requested.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Client Agreements may specify alternative dispute resolution mechanisms such as mediation before litigation — where such provisions exist, they take precedence.

Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our Website or engagement of our services following any changes to these Terms constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

If you have an active Client Agreement at the time of any material changes to these Terms, the terms in place at the time of your Client Agreement shall continue to apply to that engagement unless otherwise agreed in writing.

Contact Us

If you have any questions about these Terms of Service or wish to discuss a specific provision, please contact us: